Residential property

Regulatory information and complaints

Gillespie Macandrew LLP is a Limited Liability Partnership (registered in Scotland number: SO300743) with its registered office at 5 Atholl Crescent, Edinburgh EH3 8EJ and is regulated by the Law Society of Scotland and authorised and regulated by the Solicitors Regulation Authority (825629). A full list of members (referred to as ‘partners’) is available for inspection at our registered office.

Complaints handling policy

We are committed to providing a consistently high level of service to clients and will act quickly on any feedback we receive. Full details of our complaints policy can be found here.

Most complaints can be resolved by us under the procedure above, but if you remain dissatisfied you can refer your complaint to the appropriate regulator:

For complaints about the firm’s inadequate service in Scottish matters, or if your complaint relates to the professional conduct of this firm or a lawyer regulated by the Law Society of Scotland, you should refer to the Scottish Legal Complaints Commission (SLCC).

For complaints about poor service in English or Welsh matters, you should refer to the Legal Ombudsman.

If your complaint relates to the professional conduct of the firm or a lawyer regulated by the Solicitors Regulation Authority(SRA) then you can refer to the following page for more information.

We recognise that Alternative Dispute Resolution Regulations have implemented ADR/EDR Directive 2013/11/EU to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have however chosen not to adopt an ADR process, and if you have any concerns about the services you receive from this firm you should contact the firm’s complaints partner.

 

 

 

 

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